Do you ever wonder how The Ritz-Carlton, Four Seasons, and Shangri-La Hotels offer and execute consistent products and services in whatever city or country they are in?
Introducing our 3-Day Service Excellence Workshop – an exclusive program for small, medium-sized, or independently owned hotels and businesses, designed to define your company’s ethos and position you as a leader in service excellence.
Deep dive into the positive guest experiences on social media to identify your strengths.
Share industry best practices from iconic hotel companies and other service industry leaders.
Collaborate to draft your unique Service Culture Commitments.
Engage your leadership team and associates in a dynamic session and shape the final draft of your hotel's Service Culture Commitments through collective input.
Introduce Service Standards per position, brainstorm, and select applicable practices.
Fine-tune Commitments, Service Standards, and strategize their deployment.
Recommend roll-out strategies, training processes, and daily re-enforcement plans to embed commitments in day- to-day operations.
Conduct training with trainers and all associates using the new Service Culture Commitments.
Reinforcement Tools: Design commitment cards, posters, or captivating videos for continuous reinforcement.
Validation & Growth: Validate execution through #tagMysteryGuest visits 2-3 months post-rollout.