Elevate Your Guest Experience
Elevate Your Guest Experience to
to
✦ Astounding Heights
At TheAstoundGroup, we specialize in creating service quality culture, delivering tailored quality diagnostic reviews, and offering guest engagement workshops. Our goal is to assist companies in enhancing their service culture, setting industry standards, and ensuring ✦ Astounding guest engagement that will drive
success in business.
Over 50+ Customers & Companies Trust Us.
We Helped Hotels
We Helped Hotels achieve
achieve
✦ Astounding Success
+25%
Customer Satisfaction Ratings
+25%
Customer Satisfaction Ratings
+25%
Customer Satisfaction Ratings
30%
Reduction in service recovery time
30%
Reduction in service recovery time
30%
Reduction in service recovery time
50+
Successful quality improvement projects completed
50+
Successful quality improvement projects completed
50+
Successful quality improvement projects completed
Where intelligence meets the
Where intelligence meets
Wisdom of Analysis
Our Mission
To empower businesses with the tools and insights needed to create unforgettable customer experiences and achieve operational excellence.
Paul Samuel Roa
CEO & Principal Consultant
30+ Years in Hospitality
With 30 years of experience in the hospitality industry, including pivotal roles at The Ritz-Carlton Hotel Company and Shangri-La Hotels and Resorts, Paul brings unparalleled expertise in quality diagnostics, service excellence, and customer engagement.
Quality Diagnostic Reviews
Product and service evaluations, social media/guest survey integration meetings, events and group sales efficiencies
Service Quality Training & Cultural Development
Guest Engagement, Guest problem handling, Quality Improvement Tools, Training and Certification
Hear From Our Satisfied Clients:
Real Stories of
✦ Astounding Success
“All the team spoke highly of you!!! They loved having you give them the training.”
“All the team spoke highly of you!!! They loved having you give them the training.”
“All the team spoke highly of you!!! They loved having you give them the training.”
"I found Paul to be very conscientious and hardworking, whose insights are second to none..."
"I found Paul to be very conscientious and hardworking, whose insights are second to none..."
"I found Paul to be very conscientious and hardworking, whose insights are second to none..."
"Thank you Paul – I was beyond impressed and look forward to continuing the partnership with you!"
"Thank you Paul – I was beyond impressed and look forward to continuing the partnership with you!"
"Thank you Paul – I was beyond impressed and look forward to continuing the partnership with you!"
"The energy and knowledge you shared during the 4 sessions yesterday was outstanding. Feedback from the team is positive and I can feel a renewed spirit of engagement."
"The energy and knowledge you shared during the 4 sessions yesterday was outstanding. Feedback from the team is positive and I can feel a renewed spirit of engagement."
"The energy and knowledge you shared during the 4 sessions yesterday was outstanding. Feedback from the team is positive and I can feel a renewed spirit of engagement."
"It was a pleasure to meet you and thank you for the work well done.."
"It was a pleasure to meet you and thank you for the work well done.."
"It was a pleasure to meet you and thank you for the work well done.."
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"I found Paul to be very conscientious and hardworking, whose insights, committments, and knowledge are second to none..."
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
"Paul's comprehensive overview and tailor-made strategy led to overall Customer Experience improvements in all our properties"
Klara Šoštarić, Mag.oec
Corporate Director of Quality Adriatic Hotels and Resorts, Croatia
Get Started on Your Journey to Excellence
Fill out the form below to schedule your complimentary consultation with TheAstoundGroup.
TheAstoundGroup © 2024 All rights reserved.
Get Started on Your Journey to Excellence
Fill out the form below to schedule your complimentary consultation with TheAstoundGroup.
TheAstoundGroup © 2024 All rights reserved.
Get Started on Your Journey to Excellence
Fill out the form below to schedule your complimentary consultation with TheAstoundGroup.
TheAstoundGroup © 2024 All rights reserved.